Winlandia Casino offers and play

Bingo first-deposit welcome

Our bingo welcome offer gives 66 free spins on Book of Dead for the first deposit only. The minimum deposit is £10 and each spin has a £0.10 value. Wagering is 10x the bonus amount and free-spin winnings amount, and only slots count. The maximum bet is the lower of 10% of free-spin winnings, with a minimum of £0.10, or £5. You must use the spins before deposited funds. Bonuses do not prevent you from withdrawing your deposit balance. The Bonus Policy applies.

Deposits and cashier limits

Minimum and maximum limits may apply to deposits depending on your history, deposit method and other factors determined solely by us. Payments to and from your account must use the currencies listed in the cashier from time to time and do not bear interest.

Deposits must come from a payment source on which you are the named account holder. Our deposits take effect immediately after successful confirmation from the selected payment processor, except for Wire Transfer Deposits. You can then play in Real Money Mode. After depositing, you receive email confirmation of the transaction.

Payment ownership

We reserve the right to void all winnings if your name does not match the name on your payment method. We may request identity-verification documents before taking action, and you always bear the burden of proving authorisation for the transaction.

You may not deposit with a payment method that does not belong to you. If we discover such a payment, we stop further deposits from that method, void winnings accrued from those deposits and return the deposit. We give no refunds for money spent after it. Before returning a deposit made through another person's method, we require identity and legitimate use verification documents, including ID or passport documents from both the payment method holder and account holder and a duly completed and signed Letter of Authority from both. Failure to provide the requested documents may result in further account restrictions.

Withdrawal requests and transaction amounts

At registration we set an individual withdrawal amount per transaction, displayed in the more info area of that page. Once a transaction is processed, you can immediately request another. There is no limit to the number of transactions per day, week or month. Email customer support to request a higher or lower amount in one transaction, or an increase to a request already submitted.

Withdrawal methods and charges

We operate a Closed-Loop transaction process. If your deposit method does not accept withdrawals, we require full verification of an alternative method belonging to you before paying a withdrawal. We use your preferred payment method insofar as practical, but after verifying ownership we may use one or more available payment methods, whether preferred or not.

Payments we make to you can be subject to a surcharge to cover costs, which we deduct from your balance before processing. Our listed surcharges may change, and the current charge for each method is below.

Transfer of funds between players is strictly forbidden. For repeated deposits and withdrawals without commensurate betting, or where all bets are low or very low risk, we reserve the right to pass on incurred bank charges of 15% of the amount without prior notice before closing the account.

Verification at registration

Before you can deposit or gamble, we attempt automated verification of your registration details. If it fails, you must upload a copy of your ID and a recent Utility Bill through Upload Docs. You can deposit or gamble only after we verify those documents. The only approved way to send verification documents is through Upload Docs in My Account/Personal Area. We do not accept documents through any other avenue.

Account checks

At our sole discretion, we may suspend deposits, withdrawals or play for Anti Money Laundering checks, or deposits and play for Responsible Gambling compliance. Required account checks or strong indications of gambling-related harm may lead to these actions. We may investigate and request documentation about identity, address, occupation, financial status, source of funds and gaming activity patterns.

Deposit limits

When creating an account on our UK licence, you can set a daily, weekly or monthly deposit limit to any amount. You can change your limits in My Account. If you set more than one deposit limit, the strictest applies. For example, a £10 daily limit alongside a £100 weekly limit permits only £10 per day and up to £70 over the week, not £100.

We apply a decrease immediately. An increase has a 24 hour delay before taking effect. Deposit limits apply to the account on which you set them. If you have other accounts on our licence, you are responsible for setting limits on each account you want covered.

Freeze and Cooling-Off

Our Freeze/Cooling-Off options are 24 hours or 1 to 6 weeks and apply only to the account on which you set them. When a Freeze/Cooling Off period expires, that account becomes fully active again.

Self Exclusion

We offer Self Exclusion for minimum 6 months and maximum of 5 years, with extensions through Support after placing self-exclusion available for 1, 2, 3, 4 or 5 years. Self-exclusion keeps your account inactive indefinitely unless you proactively request reactivation, and you cannot make that request within 180 days of setting it.

During self-exclusion you cannot gamble or deposit and will not receive marketing material. Removal from all marketing databases can take up to 24 hours. The restriction covers all other known accounts on our licence. After the period expires, your account remains restricted and is considered for reuse only after you contact us by telephone or in person to request activation. We then initiate a 24-hour cooling off period before activating your accounts under the same licence.

To avoid false connections to other customers, access to tools such as self-exclusion and player limitation may be restricted until your identity verification has been successfully completed.

Limitation effects

During any limitation period you must not play or attempt to play on an account subject to the limitation. The same financial consequence applies if you are registered with GamStop/GamProtect but use different details in your account with us, because we have no obligation to honour that status. In either case, winnings are removed and only remaining deposited funds are returned. Lost deposited money is not refunded.

When we receive a Player Limitation request, you forfeit bonuses, cashbacks and personal offers extended before the limitation. We reserve the right to remove accrued VIP points and reduce your VIP level to the lowest level.

GamStop and GamProtect

Our safer-gambling information includes GamStop. Registration can be temporary or indefinite and prevents gambling and marketing from websites duly licensed in Great Britain.

If service issues prevent contact with GamProtect, we place no GamProtect-related restrictions on your account and you are permitted to gamble.

Reminders and Reality Check

You can set a Game Status Reminder in My Account and choose the number of minutes between messages. Our support team can help or add one to your account. When enabled, the reminder appears on your game screen after your chosen interval and reports play duration. Continue closes the message while leaving the game open. Game History displays your history. Close Game closes the game and logs you out.

Our Reality Check interval can be configured through customer support by specifying the number of minutes. It starts when you open a game, and each new game restarts the interval from zero. We also send email reminders every six months to review your transaction history and financial limits, including limits you do or do not have in place. You can request more frequent reminders from customer support.

External help

Our external-help information includes the National Gambling Helpline on 0808 8020 133. It is an external help service, separate from our customer support.

Live Chat

Log in to use our Live Chat for instant contact with customer care. Our chat is available from 06:00 – 00:00 GMT.

Email

You can email our customer support department at [email protected] with questions. Send your message from your registered account email address and include your username to help identify the account. We may perform further identity checks.